- Saville Consulting Wave
- Aptitude Assessments
- Portfolio Features
- Swift Analysis Aptitude
- Professional Aptitudes
- Work Aptitudes
- Swift Comprehension Aptitude
- Operational Aptitudes
- Commercial Aptitudes
- Customer Aptitudes
- Administrative Aptitudes
- Swift Technical Aptitude
- Practical Aptitudes
- Reports
- Preparation & Advice
Customer Aptitudes
Customer Aptitudes has been designed for customer interface roles in call centres, hospitality, leisure, health and education. Each test is shorter than the industry standard whilst offering robust reliability and validity data.
Customer Verbal Comprehension
Assesses the ability to comprehend written information. The assessment contains a series of passages followed by questions which need to be answered based on the information presented.
Sub-scores:
- Understanding Word Meaning
- Comprehending Text
- Making Verbal Inferences
Time: 14 mins
No of questions: 28
Customer Numerical Comprehension
Assesses the ability to comprehend numerical data. The assessment contains a series of data sets, followed by questions which need to be answered using the data presented.
Sub-scores:
- Understanding Tables
- Comprehending Graphs
- Making Numerical Inferences
Time: 14 mins
No of questions: 28
Customer Error Checking
Assesses the ability to check the correctness of transposed information. The assessment contains four sets of original and transposed information where transposition errors have to be identified.
Sub-scores:
- Checking Letters
- Checking Numbers
- Checking Codes
- Spotting Mistakes
Time: 8 mins
No of questions: 28