Customer Aptitudes has been designed for use with customer interface roles in call centres, hospitality, leisure, health and education. Each test is shorter than the industry standard whilst maintaining robust reliability and validity.
Customer Verbal Comprehension - Supervised Online (SA) & Hard Copy Versions
Assesses the ability to comprehend written information. The assessment contains a series of passages followed by questions which need to be answered based on the information presented.
Sub-scores:
- Understanding Word Meaning
- Comprehending Text
- Making Verbal Inferences
Time: 14 mins
No of questions: 28
Download: Customer Verbal Comprehension - PDF (286KB)
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Customer Numerical Comprehension - Supervised Online (SA) & Hard Copy Versions
Assesses the ability to comprehend numerical data. The assessment contains a series of data sets, followed by questions which need to be answered using the data presented.
Sub-scores:
- Understanding Tables
- Comprehending Graphs
- Making Numerical Inferences
Time: 14 mins
No of questions: 28
Download: Customer Numerical Comprehension - PDF (288KB)
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Customer Error Checking - Supervised Online (SA) & Hard Copy Versions
Assesses the ability to check the correctness of transposed information. The assessment contains four sets of original and transposed information where transposition errors have to be identified.
Sub-scores:
- Checking Letters
- Checking Numbers
- Checking Codes
- Spotting Mistakes
Time: 8 mins
No of questions: 28
Download: Customer Error Checking - PDF (289KB)
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